I am blown away by the experience we had with Dr. Gauquie this week. I needed an appointment immediately for my 6 year old son- his crown was cracked, exposing sharp edges to his tender mouth- he couldn't eat without crying. I called the dentist who put it on and they gave me a lot of excuses about why they couldn't "fit us in at the last minute" despite my attempt to explain the situation. The great experience at Michels and Gauquie started with the woman who answered the phone- she offered us an appointment within the hour and also sounded empathetic- which means a lot to a mom with a kid in pain! When we got there we were greeted with the warmest greeting I have ever received in a medical office. The man welcomed me, showed me where the restrooms were, and encouraged me to have a drink from their complimentary drink bar (I was able to make a coffee which is also always such a simple yet very nice gesture). We were called back on time by a very nice hygienist and then Dr. Gauquie was in our room within seconds. He asked me what was going on and was so gentle and sweet to my son, asking him to show him the tooth. I was fully prepared for replacing the crown, which is around $700 or more- Dr. Gauquie turned to me and said "if it was my son, I would smooth the sharp pieces away and keep an eye on it". I agreed and he then patiently and kindly explained to my son what he was going to do and made sure to tell him nothing was going to hurt. 5 minutes later we were done, my son was going inside a magical life-size tree where he was able to pick out a boxed lego toy, and as the hygienist takes us to the checkout desk she says "there's no charge today". Absolutely blown away. That is kindness and care that you do not see often. So very thankful. I forgot to mention that we were also headed out of town at noon for a work trip. We were able to leave on time due to this office's kindness. Thank you all SO much. It's easy to see why they were voted #1 dental office in Greenville.
